Complaints

The European Fund for Southeast Europe provides a formal complaint mechanism to allow investors, clients, project affected people (e.g. individuals, communities, workers) and other third parties the opportunity to complain or raise concerns. Filling a complaint supports the Fund to identify, investigate and take appropriate steps to help resolve problems, reduce risks and remedy impacts.

Submit a complaint

For any complaints about the European Fund for Southeast Europe, please use one of the following channels:

1. Send an email to BeschwerdenHAFS@hauck-aufhaeuser.com  
2. Fill out this Complaint form 
    

Treatment of your complaint:
The Fund is managed by Hauck & Aufhäuser Fund Services S.A.
You can find out more about the complaints handling mechanism at Hauck here.

The Fund categorizes each complaint to understand if it meets the necessary criteria, how serious it is, and whether it should be reviewed further by an independent party.